Terms of service

Who this agreement is with

These terms are an agreement between you and Branchwork Software LLC (“we”, “us”), the company that operates Doornomy at https://doornomy.com. By creating an account or using Doornomy, you agree to them. If you are agreeing on behalf of a company, trust or other entity, you confirm you are authorized to bind it.

What Doornomy is

Doornomy is software for people who own and manage residential rental property themselves. It provides tools for listing and leasing units, screening applicants, collecting rent, handling maintenance requests, and keeping accounting records.

We are a software provider, not a property manager. We do not manage your property, do not act as your agent, do not hold your funds, and do not make decisions about your tenants. You do.

Eligibility and your account

You must be at least 18 and able to enter a contract. You are responsible for what happens under your account, including anything done by people you invite into it. Tell us promptly at support@doornomy.com if you believe your account has been accessed without your permission.

Doornomy is currently offered only for property located in the United States. Statutory features — late-fee limits, deposit deadlines, notice periods — are presently built against Texas law.

Subscriptions, pricing and billing

Doornomy is sold as a subscription with a monthly base price that includes a set number of doors, plus a per-door rate for each door above that number. Current list prices are $29, $59 and $119 per month, published in full at https://doornomy.com/pricing.

A billable door is any unit in your portfolio that you have not archived, whether it is occupied or vacant. Archiving a unit stops it counting from the next billing period. Your door count is synchronized automatically, and adding or removing units is prorated by our payment processor against your current period.

Choosing annual billing charges 10 months rather than 12. All prices are exclusive of sales tax; where tax applies it is calculated at checkout and shown on your invoice.

We may change list prices. An existing subscription keeps the price you agreed to until you change plans, and we will give you at least 30 days’ notice by email before any change affects what you are charged.

Free trial

New accounts may be offered a 60-day trial. A payment method is required to start one. The trial converts to a paid subscription at the earlier of: the first rent payment you successfully collect through Doornomy, or day 60.

Rent payments and your tenants

Doornomy enables your tenants to pay you by US bank transfer. Those payments are processed by Stripe into a connected account held in your name, which you open and verify directly with Stripe under Stripe’s own terms. The funds are yours; they are not ours and we do not hold them on your behalf.

We take no percentage of rent and charge your tenants nothing. You agree not to pass any charge on to a tenant for the act of paying rent through Doornomy — no convenience fee, no surcharge, no portal fee. This is a condition of using the payment features, not a preference.

Refunds, bank returns and disputes on rent payments are recovered from your connected account. You are responsible for amounts refunded or charged back to your tenants, and for any associated processor fees.

Security deposits collected through Doornomy settle to you like any other payment and are recorded in your ledger as a liability. We are not an escrow agent and do not hold deposit funds. Complying with your state’s deposit-handling and return rules is your obligation.

Your responsibilities as a landlord

Doornomy gives you tools. It does not transfer any of your legal obligations to us. In particular, you remain solely responsible for:

• Complying with fair housing law in your advertising, screening and decisions. Our listing tools include a fair-housing check, and it is an aid, not a defense.
• Complying with the Fair Credit Reporting Act and any state analogue when you use a consumer report to make a tenancy decision, including delivering adverse-action notices. Doornomy helps generate those; it does not make the decision.
• The content, legality and enforceability of your leases and notices.
• Your obligations as a landlord under your state and local law.
• The accuracy of what you enter, and your own tax filings.

Nothing in Doornomy is legal, tax or accounting advice. Documents and figures it generates are starting points to be reviewed by you and, where it matters, by a professional.

Acceptable use

You agree not to use Doornomy to:

• Discriminate against anyone in violation of fair housing law.
• Harass, threaten or deceive a tenant, applicant or anyone else.
• Collect money you are not entitled to, or misrepresent what a charge is for.
• Store data you have no right to hold, or upload malicious code.
• Probe, scrape or overload the service, or attempt to reach data belonging to another account.

We may suspend an account we reasonably believe is being used this way. Where the circumstances allow it, we will tell you first.

Your data

Everything you put into Doornomy — your properties, ledger, documents, tenant and applicant records — remains yours. You grant us the permission we need to host and process it in order to provide the service, and nothing more.

We do not sell your data, and we do not sell or broker tenant data. How we handle personal information is described in our privacy policy.

You can export your records at any time while your account is active, and for at least 30 days after it is cancelled.

Non-payment

If your subscription goes unpaid we will contact you, and we may progressively limit your account — first blocking new work, then eventually restricting it to reading, billing, support and export.

Cancellation

You can cancel at any time from inside the app, without contacting us. What happens when you do, and when we refund, is set out in the cancellation and refund policy, which forms part of these terms.

We may terminate this agreement on 30 days’ notice, or immediately for a serious breach of the acceptable-use section. If we terminate without cause, we will refund the unused portion of what you have paid.

Availability and support

We work to keep Doornomy available and will give advance notice of planned maintenance where we can, but we do not offer a contractual uptime guarantee at this stage and we are not going to pretend otherwise. Support is by email at support@doornomy.com.

Third-party services

Doornomy relies on third parties to work, including Stripe for payments, Amazon Web Services for hosting and email delivery, and, for optional features, an AI provider and a consumer reporting agency. Your use of some of those is also governed by their own terms — Stripe’s connected account terms in particular. We are not responsible for their acts, but we chose them and we will help you deal with them.

Disclaimers

Except as expressly stated in these terms, Doornomy is provided “as is”. To the fullest extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that any document, calculation or notice it generates satisfies the requirements of your jurisdiction.

Limitation of liability

To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits or lost rent, however caused.

Our total liability arising out of or relating to these terms is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

Nothing here limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence.

Indemnity

You will defend and indemnify us against third-party claims arising from your use of Doornomy in breach of these terms, from your conduct as a landlord, or from your violation of fair housing, consumer reporting or landlord-tenant law.

Changes to these terms

We may update these terms. For any change that materially reduces your rights or increases your obligations, we will give you at least 30 days’ notice by email before it takes effect, and continuing to use Doornomy after that is acceptance. Every version carries the version number and effective date at the top of this page.

Governing law and disputes

These terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules, and the state and federal courts located in Texas have exclusive jurisdiction.

Before filing anything, please email us. Nearly everything is faster to fix than to litigate, and we would rather fix it.

General

These terms, together with the cancellation and refund policy and the privacy policy, are the entire agreement between us about Doornomy. If a provision is unenforceable, the rest survives. Our not enforcing something once does not waive it. You may not assign this agreement without our consent; we may assign it to a successor to our business.